{"id":75,"date":"2023-08-10T21:41:08","date_gmt":"2023-08-10T21:41:08","guid":{"rendered":"https:\/\/sarah-rosenhahn.de\/?p=75"},"modified":"2023-09-16T21:33:03","modified_gmt":"2023-09-16T21:33:03","slug":"cv-2nd-level-support","status":"publish","type":"post","link":"https:\/\/sarah-rosenhahn.de\/index.php\/2023\/08\/10\/cv-2nd-level-support\/","title":{"rendered":"CV  2nd Level Support"},"content":{"rendered":"\n<h2 class=\"wp-block-heading\">Chronologisch<\/h2>\n\n\n\n<p><strong>10\/2022 &#8211; Heute &#8211; <\/strong>2nd Level Support \/ Database Administration bei BWI GmbH<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>St\u00f6rungsannahme und L\u00f6sung via Ticketsystem IBM Maximo<\/li>\n\n\n\n<li>Installation, Deinstallation, Fehlersuche &#8211; MariaDB und Oracle MySQL<\/li>\n\n\n\n<li>Lesen und zusammenfassen von aktueller Dokumentation<\/li>\n\n\n\n<li>Dokumentation der Arbeitsweise beschreiben<\/li>\n<\/ul>\n\n\n\n<p><strong>10\/2022 &#8211; 1st Level Support bei BWI GmbH via SThree\/Progressive\/Computerfutures<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>St\u00f6rungsannahme und L\u00f6sung via Telefon oder Klassifizierung und Weiterleitung an Fachgruppen via IBM Maximo<\/li>\n\n\n\n<li>Anwendersupport, Problemanalyse und zeitnahe L\u00f6sung &#8211; Betriebssysteme Windows 7 und Windows 10<\/li>\n\n\n\n<li>Softwaresupport Ms Office(Outlook, Excel, Word, Internetexplorer), Lotus Notes\/IBM Notes, cv act s\/mail<\/li>\n\n\n\n<li>Verschl\u00fcsselungsthemen PKI, Prozesse<\/li>\n\n\n\n<li>Verwendung einer vorhandenen Wissensdatenbank<\/li>\n<\/ul>\n\n\n\n<p><strong>03\/2019 &#8211; 09\/2019 Freiberufliche T\u00e4tigkeiten<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Kunst &#8211; Commissions &#8211; Onlinegames,&nbsp; Self-Publishing (angryangels.net).<\/li>\n\n\n\n<li>Smartphone- und PC-Support (Privatkunden) &#8211; Senioren<\/li>\n<\/ul>\n\n\n\n<p><strong>09\/2018 &#8211; 03\/2019 Backoffice bei MBC Mannheim via Adecco<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Vertragsbearbeitung B2B (Vodafone, Unitymedia, Telekom, Kabel Deutschland, O\u00b2)<\/li>\n\n\n\n<li>Bandbreiten Kostenberechnung, Listenabgleiche(via Excel), Beratung von Vertriebsmitarbeitern<\/li>\n\n\n\n<li>Projekttracking(Via Excel)<\/li>\n<\/ul>\n\n\n\n<p><strong>09\/2013 &#8211; 09\/2017 Berufsunf\u00e4higkeitsrente + Freiberufliche T\u00e4tigkeiten<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Selbststudium und freiberufliche T\u00e4tigkeiten &#8211; Computer-Support (Privatkunden) &#8211; Senioren, Studenten<\/li>\n\n\n\n<li>04\/2018 &#8211; 05\/2018 Jakobsweg ca. 500Km in 45 Tagen<\/li>\n\n\n\n<li>03\/2018 Ausstellung Fabrik Worms<\/li>\n\n\n\n<li>10\/2017 Ausstellung Affenhaus Worms&nbsp;<\/li>\n\n\n\n<li>09\/2017 Ern\u00e4hrungsumstellung<\/li>\n\n\n\n<li>bis 09\/2017 Selbststudium, Therapie<\/li>\n<\/ul>\n\n\n\n<p><strong>09\/2012 &#8211; 09\/2013 Studium angewandte Informatik&nbsp;<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>C &#8211; Programmierung, Netzwerke, Wirtschaftsmathematik, Hardware, Statistik<\/li>\n<\/ul>\n\n\n\n<p><strong>03\/2010 &#8211; 06\/2010 IT Support &#8211; KSB Frankenthal via Spruck-IT<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Windows95 Support<\/li>\n\n\n\n<li>Softwaresupport MS Outlook<\/li>\n\n\n\n<li>Accountverwaltung Admin\/Directory<\/li>\n<\/ul>\n\n\n\n<p><strong>07\/2011 &#8211; 08\/2011 Praktikum bei KabelBW via Proventa AG&nbsp;<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Projektmanagement<\/li>\n\n\n\n<li>Vertragsstudium\/Vergleiche von Vertragsversionen<\/li>\n\n\n\n<li>SAP Lizenzen<\/li>\n<\/ul>\n\n\n\n<p><strong>09\/2009 &#8211; 09\/2012 Studium Wirtschaftsinformatik<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Java &#8211; Programmierung, Netzwerke, Statistik, Management, Software-Engineering, Recht, Softskills, BWL, Wirtschaftsinformatik, Wirtschaftsmathematik.<\/li>\n<\/ul>\n\n\n\n<p><strong>Freiberufliche T\u00e4tigkeiten bis 09\/2009<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Commissions, Webdesign, Datenbankverwaltung &#8211; MySQL,&nbsp; K\u00fcchenhilfe, Postzustellung, Outbound Telefonistin, Community-Support, Serveradministration, Windows2000 support<\/li>\n<\/ul>\n\n\n\n<p><strong>9\/2001 &#8211; 09\/2004 Ausbildung zur staatlich gepr\u00fcften Grafik-Designerin mit Fachabitur<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Druckersupport, Anwendung von Adobe Photoshop, Macromedia Freehand, Illustrator, Macromedia Flash, Quark Express.<\/li>\n\n\n\n<li>Praktikum Grafik\/Design bei Schunk Design in Weinheim &#8211; 6 Wochen 6\/2003<\/li>\n<\/ul>\n\n\n\n<p><strong>Berufsfindungsjahr 9\/2000-9\/2001<\/strong><br><strong>Mittlere Reife 9\/2000<\/strong><\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Sprachen<\/h3>\n\n\n\n<p>Deutsch &#8211; Muttersprace<\/p>\n\n\n\n<p>Englisch &#8211; Umgangssprachlich, flie\u00dfend in Wort und Schrift<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Betriebssysteme<\/h3>\n\n\n\n<blockquote class=\"wp-block-quote is-layout-flow wp-block-quote-is-layout-flow\">\n<p><strong>T\u00e4glich <\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Linux, Redhat 7,8<\/li>\n<\/ul>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Microsoft Windows 10, 11<\/li>\n<\/ul>\n\n\n\n<p><strong>Sporadisch <\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Suse Linux Enterprise <\/li>\n<\/ul>\n<\/blockquote>\n\n\n\n<div class=\"wp-block-group\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<h3 class=\"wp-block-heading\">EDV<\/h3>\n\n\n\n<blockquote class=\"wp-block-quote is-layout-flow wp-block-quote-is-layout-flow\">\n<p><strong>T\u00e4glich<\/strong><\/p>\n<\/blockquote>\n\n\n\n<blockquote class=\"wp-block-quote is-layout-flow wp-block-quote-is-layout-flow\">\n<ul class=\"wp-block-list\">\n<li>MS Outlook, Excel, Access, Powerpoint; Open Office<\/li>\n\n\n\n<li>Mozilla Firefox, MS Chromium<\/li>\n<\/ul>\n\n\n\n<p><strong>Sporadisch<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Inkscape, Krita<\/li>\n<\/ul>\n\n\n\n<p><strong>L\u00e4nger her<\/strong><\/p>\n<\/blockquote>\n\n\n\n<blockquote class=\"wp-block-quote is-layout-flow wp-block-quote-is-layout-flow\">\n<ul class=\"wp-block-list\">\n<li>MS Active Directory, Adobe Photoshop, WordPress CMS, MS Office 365, Thunderbird, Adobe Indesign, Xampp <\/li>\n<\/ul>\n<\/blockquote>\n<\/div><\/div>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>Programmiersprachen<\/strong><\/h3>\n\n\n\n<blockquote class=\"wp-block-quote is-layout-flow wp-block-quote-is-layout-flow\">\n<ul class=\"wp-block-list\">\n<li>Java, 3 Semester<\/li>\n\n\n\n<li>C, 2 Semester<\/li>\n<\/ul>\n<\/blockquote>\n\n\n\n<h4 class=\"wp-block-heading\">Scriptsprachen<\/h4>\n\n\n\n<blockquote class=\"wp-block-quote is-layout-flow wp-block-quote-is-layout-flow\">\n<ul class=\"wp-block-list\">\n<li>Bourne\/Bash Shell, 1 Semester<\/li>\n\n\n\n<li>HTML &#8211; immer mal wieder<\/li>\n\n\n\n<li>python &#8211; mal rumprobiert<\/li>\n\n\n\n<li>php &#8211; mal reingeschaut, sporadisch im CMS nach Anleitung korrigiert<\/li>\n<\/ul>\n<\/blockquote>\n\n\n\n<p><strong>F\u00fchrerschein <\/strong>Klasse B<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Hobbies<\/h3>\n\n\n\n<blockquote class=\"wp-block-quote is-layout-flow wp-block-quote-is-layout-flow\">\n<ul class=\"wp-block-list\">\n<li>Malen, Zeichnen, Schreiben<\/li>\n\n\n\n<li>Ausbildung zum Ern\u00e4hrungsberater<\/li>\n\n\n\n<li>Ehrenamtlich Senioren Gesellschaft leisten<\/li>\n\n\n\n<li>Mitarbeit in einem Repair-Caf\u00e9<\/li>\n<\/ul>\n<\/blockquote>\n","protected":false},"excerpt":{"rendered":"<p>Chronologisch 10\/2022 &#8211; Heute &#8211; 2nd Level Support \/ Database Administration bei BWI GmbH 10\/2022 &#8211; 1st Level Support bei BWI GmbH via SThree\/Progressive\/Computerfutures 03\/2019 &#8211; 09\/2019 Freiberufliche T\u00e4tigkeiten 09\/2018 &#8211; 03\/2019 Backoffice bei MBC Mannheim via Adecco 09\/2013 &#8211; 09\/2017 Berufsunf\u00e4higkeitsrente + Freiberufliche T\u00e4tigkeiten 09\/2012 &#8211; 09\/2013 Studium angewandte Informatik&nbsp; 03\/2010 &#8211; 06\/2010 IT [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[1],"tags":[],"class_list":["post-75","post","type-post","status-publish","format-standard","hentry","category-uncategorized"],"_links":{"self":[{"href":"https:\/\/sarah-rosenhahn.de\/index.php\/wp-json\/wp\/v2\/posts\/75","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/sarah-rosenhahn.de\/index.php\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/sarah-rosenhahn.de\/index.php\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/sarah-rosenhahn.de\/index.php\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/sarah-rosenhahn.de\/index.php\/wp-json\/wp\/v2\/comments?post=75"}],"version-history":[{"count":2,"href":"https:\/\/sarah-rosenhahn.de\/index.php\/wp-json\/wp\/v2\/posts\/75\/revisions"}],"predecessor-version":[{"id":148,"href":"https:\/\/sarah-rosenhahn.de\/index.php\/wp-json\/wp\/v2\/posts\/75\/revisions\/148"}],"wp:attachment":[{"href":"https:\/\/sarah-rosenhahn.de\/index.php\/wp-json\/wp\/v2\/media?parent=75"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/sarah-rosenhahn.de\/index.php\/wp-json\/wp\/v2\/categories?post=75"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/sarah-rosenhahn.de\/index.php\/wp-json\/wp\/v2\/tags?post=75"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}